Frequently Asked Questions
- What destinations can I fly to from the Region of Waterloo International Airport?
- Is there long-term parking at the Airport?
- I'm connecting in Chicago, where do I go?
- What destinations can I fly to from the Region of Waterloo International Airport?
Click here for a list of destinations.
- How do I get to the Region of Waterloo International Airport?Click here for directions.
- What type of identification do I need to fly?
Passengers flying to the US or internationally must possess a valid passport.
Passengers flying within Canada can present:
One piece of government-issued photo identification (such as a driver's license) or two pieces of government-issued non-photo identification (such as a birth certificate and social insurance card).
Passengers flying between Canada and the United States are required to present a valid passport. For more information on accepted travel document visit the Canada Border Services Agency website.
- How early do I need to arrive before my flight?
American Airlines American Eagle recommends that passengers check-in two hours before scheduled departure time.
Bearskin Airlines passengers should arrive 45 minutes before scheduled departure time.
Due to the volume of travellers, passengers flying with Sunwing Vacations should arrive three hours before scheduled departure in order to allow sufficient time for check-in and security screening.
WestJet recommends that passengers check-in two hours before scheduled departure time.
- How can I check arrival and departure times?
Click here to check arrival and departure times.
*Please note that the flight information on this web site is provided by the Region of Waterloo International Airport on behalf of the airlines. It is the airlines' responsibility to maintain flight information. For further information please call your airline directly:
Airline Phone Number American Airlines
American Eagle1-800-433-7300
TTY - 1-800-543-1586Bearskin Airlines 1-800-465-2327
TTY - 1-800-465-2327Sunwing Vacations 1-877-978-6946 WestJet 1-888-937-8538
TTY - 1-877-952-0100 - How many bags can I check-in or carry on board?
Baggage restrictions vary by airline. For more information regarding baggage allowance please contact the airline directly. Click here for airline contact information.
- What kind of items am I allowed to carry on board or pack in my luggage?
For information on restricted items and packing tips, please click here visit the Canadian Air Transport Security Authority (CATSA).
-
I want to drop off/pick up a passenger. Where can I stop my vehicle?
The Airport's layout allows vehicles to pull up in front of the Main Terminal Building to drop off/ pick up passengers. There is also metered parking available in front of the Main Terminal Building for vehicles wishing to park for short periods of time. Click here for more information on parking rates. - Is there long-term parking at the Airport?
The Airport offers long-term Pay N' Display parking at a rate of $42 per week. Click here for parking information and rates.
- I was issued a parking ticket. How can I pay it?
Parking tickets can be paid at the Township of Woolwich Office or by mail. Payments made by mail should be sent to:
The Township of Woolwich
Council and Information Services Department
69 Arthur Street South, P.O. Box 158
Elmira, ON, N3B 2Z6
For more information on the Township of Woolwich's parking regulations please click here.
- Are there car rental agencies on-site at the Airport?
Three car rental agencies are located inside the Air Terminal Building at the Region of Waterloo International Airport, and one at Flite Line Services next door. For further information, or to make a reservation, please contact the car rental agency directly.
Company Name Phone Number Web site AVIS Rent A Car 1-888-897-8448
519-648-9791www.avis.com National Car Rental 1-800-227-7368
519-648-1205www.nationalcar.com Hertz Car Rental 1-800654-3131
519-648-3404www.hertz.ca - Is the Region of Waterloo International Airport an accessible facility?
The Regional Municipality of Waterloo strives toward achieving an environment that is free of barriers for individuals with disabilities. The Region of Waterloo International Airport complies with the Ontarians with Disabilities Act (2001) by providing an accessible facility for individuals with physical limitations. Click here for more information on the Region of Waterloo's accessibility policies.
- Are there wheelchairs available for use at the airport?
The airlines operating at the Region of Waterloo International Airport offer on-site wheelchair assistance for guests with physical limitations. Please contact the airline prior to departure in order arrange this service. Click here for airline contact information.
- Is there a place to eat at the Airport?
Aviator Cafe is located inside the Air Terminal Building Departure Lounge. For a full list of food and airport services click here.
- Does the Region of Waterloo International Airport offer wireless Internet access?
Yes! The Airport offers free high-speed wireless Internet service throughout the Air Terminal Building. Visitors can connect using their own laptop or wireless device by enabling their wireless adapters and connecting to the "ROW Airport" Network.
- I lost an item at the Airport. Is there a lost and found?
For information regarding lost or misplaced goods click here.
- I had an item confiscated during security screening. How can I get it back?
To make requests for the return of confiscated items please contact the Security Desk in the Main Airport Terminal Building or call 519-648-3370.
- Where can I find accommodations in Waterloo Region?
Explore Waterloo Region provides a helpful database of accommodations in the Region. Click here to visit the web site and browse different types of accommodations.
- I live near the airport and would like to file a noise complaint. Who can I contact?
The Region of Waterloo International Airport requires that pilots follow noise abatement procedures in order help meet the needs of all who live and work in the area of the Airport. An Aeronautical Noise Management Committee (ANMC) meets quarterly to discuss noise concerns, work towards solutions and foster an amicable relationship between the Airport and the surrounding community. To register for a ANMC meeting please click here. Alternatively, you can voice a complaint by filling in a Noise Complaint Form.
- How can I get a job at the Region of Waterloo International Airport?
Click here to browse various employment opportunities at YKF.
- I'm connecting in Chicago, where do I go?
Click here for a map of Chicago O'Hare International Airport along with seven easy steps outlining how to get to your connecting flight.
 |  |  |  |
